Privacy Policy

Privacy Policy

At crown sofa, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. By using our website or placing an order with us, you agree to the terms outlined here.

If you have any questions, we’re always happy to help—just get in touch.

1. Who We Are

We are crown sofa, a UK-based furniture manufacturer and retailer.

Our contact details:
📍 Unite A2, Bold Street, Preston, United Kingdom
📧 info@crownsofas.co.uk
📞 +447518273742

2. What Information We Collect

When you use our website or place an order, we may collect the following information:

            •           Name

            •           Email address

            •           Phone number

            •           Billing and delivery address

            •           Payment details (processed securely via our payment provider—we do not store card information)

            •           Order history and preferences

            •           Communication records (emails, messages, support queries)

            •           Website usage data (e.g. pages visited, time on site, via cookies and analytics)

3. How We Use Your Information

We only use your personal data when we have a valid legal reason. Common uses include:

            •           Processing and delivering your order

            •           Keeping you updated about your delivery

            •           Providing customer support

            •           Sending order confirmations and invoices

            •           Contacting you about product updates or special offers (with your permission)

            •           Improving our website and customer experience

            •           Complying with legal or regulatory requirements

4. Sharing Your Data

We do not sell or rent your personal information.

We only share your data with trusted third parties who help us run our business, such as:

            •           Delivery partners (to deliver your order)

            •           Payment processors (for secure transactions)

            •           Email and marketing services (only if you’ve opted in)

            •           IT and website hosting providers These providers only process your data on our behalf and under strict confidentiality agreements.

5. Your Privacy Rights

You have rights under UK data protection law, including:

            •           The right to access the personal data we hold about you

            •           The right to request correction of inaccurate information

            •           The right to request deletion of your data (“the right to be forgotten”)

            •           The right to restrict or object to how we process your data

            •           The right to data portability (where applicable)

            •           The right to withdraw consent for marketing at any time

To make any of these requests, just contact us at info@crownsofas.co.uk

6. Marketing Communications

We’ll only send you marketing emails if you’ve opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

7. Cookies & Website Analytics

Our website uses cookies to enhance your browsing experience and to understand how people use our site. These may include:

            •           Essential cookies (for site functionality)

            •           Performance cookies (to track usage patterns via tools like Google Analytics)

            •           Marketing cookies (if you accept them)

You can control or disable cookies through your browser settings. For full details, please see our [Cookie Policy].

8. Data Storage & Security

We take your privacy seriously. Your data is stored securely using industry-standard encryption and access controls.

We only keep your personal information for as long as necessary—for example, to fulfil orders, meet legal obligations, or handle returns/warranty claims.

9. Children’s Privacy

We do not knowingly collect data from anyone under the age of 18. If you believe we’ve collected personal information from a minor, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. The latest version will always be published on our website.

11. Questions or Complaints?

If you have any concerns about how we handle your data, please contact us first—we’re here to help.

Thanks for trusting us. Your privacy and peace of mind are just as important as the comfort of your new sofa.